1. No Refunds Policy - All Sales Final

1.1 Scope of No Refunds Policy

This no refunds policy applies to all services, products, and transactions including but not limited to:

• Consultation Services: All consultation fees ($200 per hour)
• Lock & Key Services: All lock and key service fees
• GPS Services: Installation, configuration, and maintenance services
• Digital Products: Any digital materials, reports, or documentation
• Service Packages: Any bundled or package services
• Deposits: All deposits and advance payments
• Payment Plans: All installment payments

1.2 No Refunds Under Any Circumstances

Refunds will NOT be issued for any reason, including but not limited to:

• Change of mind or decision not to proceed
• Financial hardship or inability to pay
• Failure to attend scheduled appointments
• Failure to provide required information or documentation
• Dissatisfaction with consultation recommendations
• Change in business needs or priorities
• Belief that services have not yet begun
• Technical difficulties on the client's end
• Scheduling conflicts or inability to attend
• Force majeure events or circumstances beyond control
• Duplicate purchases or accidental transactions
• Unauthorized use of payment method
• Service delays or rescheduling
• Partial completion of services
• Client-caused delays or cancellations

1.3 Work Begins Immediately Upon Payment

You expressly acknowledge and agree that work begins immediately upon receipt of payment. This includes but is not limited to:

• Scheduling and allocating technician resources
• Reserving appointment time slots
• Conducting preliminary research and preparation
• Administrative processing and documentation
• Ordering materials or equipment
• Coordinating logistics and scheduling

Therefore, no refunds will be issued even if you believe that services have not yet commenced or that no work has been performed.

2. Consultation Services - Specific Refund Terms

2.1 Consultation Fee Structure

Standard consultation fee: $200 per one-hour session

This fee covers comprehensive on-site security evaluations, GPS tracking assessments, and customized security recommendations.

2.2 No Refunds for Consultations

Consultation fees are 100% non-refundable once payment is processed, regardless of:

• Whether the consultation has taken place
• Whether you attend the scheduled appointment
• Whether you agree with the recommendations provided
• Whether you choose to implement the recommendations
• Whether you cancel or reschedule the appointment

2.3 Missed Appointments

No refunds will be issued for missed appointments. If you fail to attend your scheduled consultation without proper notice, the full consultation fee is forfeited.

2.4 Rescheduling vs. Refunds

While we offer one free reschedule with 24 hours' notice (see Cancellation Policy), this does NOT constitute a refund. The consultation fee remains non-refundable; rescheduling simply allows you to use the service at a different time.

3. Cancellation Policy

3.1 Cancellation Does Not Equal Refund

3.2 Consultation Cancellation Terms

For consultation services:

• 24+ Hours Notice: You may reschedule once at no additional charge
• Less Than 24 Hours: No reschedule available; full fee forfeited; new booking required
• No-Show: Full fee forfeited; no reschedule available

3.3 Service Appointment Cancellations

For lock & key services and GPS installation appointments:

• 24+ Hours Notice: May reschedule based on availability
• Less Than 24 Hours: May incur additional fees; no refund
• No-Show: Full payment forfeited; no refund

3.4 How to Cancel or Reschedule

All cancellation or reschedule requests must be submitted via email to:

4. Dispute Resolution Process

4.1 Dispute Definition

A "dispute" refers to any disagreement, claim, or controversy arising from or relating to our services, including but not limited to payment disputes, service quality concerns, or policy disagreements.

4.2 Informal Resolution - First Step

Before initiating any formal dispute process, you must first attempt to resolve the matter directly with us:

1. Contact Us: Email info@scudokeytracksolutions.com with a detailed description of your concern
2. Provide Details: Include your name, contact information, transaction details, and specific issue
3. Allow Response Time: We will respond within 3-5 business days
4. Good Faith Negotiation: Both parties will attempt to resolve the matter through good faith discussions

4.3 Formal Dispute Process

If informal resolution is unsuccessful, the following formal process applies:

1. Written Notice: Submit a formal written dispute notice via certified mail
2. Documentation: Provide all relevant documentation supporting your claim
3. Review Period: We will review your dispute within 10 business days
4. Written Response: We will provide a written response with our decision

4.4 Mediation

If the formal dispute process does not resolve the matter, both parties agree to attempt mediation before pursuing other legal remedies. Mediation will be conducted by a neutral third-party mediator in Fulton County, Georgia. Mediation costs will be shared equally between the parties.

4.5 Arbitration

Any disputes that cannot be resolved through negotiation or mediation shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Fulton County, Georgia. The decision of the arbitrator shall be final and binding.

5. Chargeback and Payment Disputes

5.1 Chargeback Policy

If you initiate a chargeback or payment dispute with your credit card company or bank:

• We will vigorously contest all unwarranted chargebacks
• We will provide complete documentation to your financial institution
• You may be responsible for chargeback fees and legal costs if the chargeback is found to be invalid
• Future services may be denied
• We may pursue legal action to recover costs and damages

5.2 Valid Reasons for Payment Disputes

Payment disputes may be valid only in the following circumstances:

• Fraudulent transaction (unauthorized use of payment method)
• Duplicate charge for the same service
• Incorrect amount charged (different from agreed price)
• Services paid for but never scheduled or provided due to our fault

5.3 Invalid Reasons for Payment Disputes

The following are NOT valid reasons for payment disputes and will be contested:

• Change of mind or buyer's remorse
• Failure to attend scheduled appointments
• Dissatisfaction with consultation recommendations
• Belief that services have not begun (work begins upon payment)
• Financial hardship or inability to pay
• Any reason covered by our clearly stated no refunds policy

5.4 Our Response to Chargebacks

When a chargeback is initiated, we will provide the following documentation to your financial institution:

• Copy of these Terms of Service and Refund Policy
• Proof of purchase and payment authorization
• Evidence that you agreed to our no refunds policy
• Documentation of services scheduled or provided
• Communication records
• Any other relevant documentation

6. Exceptions and Special Circumstances

6.1 Company-Initiated Cancellations

In the rare event that we must cancel a scheduled service due to circumstances within our control (technician illness, equipment failure, etc.), we will:

• Provide as much advance notice as possible
• Offer to reschedule at your convenience
• If rescheduling is not possible, a refund may be issued at our sole discretion

6.2 Service Quality Issues

If you experience issues with the quality of our work:

• Contact us immediately to report the issue
• We will assess the situation and determine appropriate remedies
• Remedies may include re-performing the service or making corrections
• Refunds will not be issued; we will correct defects in workmanship

6.3 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, or other force majeure events. In such cases, we will work with you to reschedule services, but refunds will not be issued.

6.4 Discretionary Refunds

While our policy is no refunds under any circumstances, we reserve the right to issue refunds at our sole discretion in extraordinary circumstances. Any such refund does not set a precedent and does not obligate us to issue refunds in similar situations in the future.

7. Payment Processing and Stripe Compliance

7.1 Payment Processor

We use Stripe and other reputable payment processors to handle all credit card and electronic payments. By making a purchase, you agree to the payment processor's terms of service in addition to our own.

7.2 Stripe Dispute Process

If you initiate a dispute through Stripe or your credit card company, the dispute will be handled according to Stripe's dispute resolution process. We will provide all necessary documentation to support our position.

7.3 Clear Disclosure

In compliance with Stripe's requirements and consumer protection laws, we clearly disclose:

• Our no refunds policy at the time of purchase
• The nature of services being purchased
• The total cost before payment is processed
• Our cancellation and rescheduling policies
• Contact information for customer support

7.4 Transaction Records

We maintain detailed records of all transactions, including:

• Date and time of purchase
• Services purchased
• Amount charged
• Customer information
• Proof of policy acceptance

8. Customer Rights and Responsibilities

8.1 Your Rights

As a customer, you have the right to:

• Receive clear information about our services and policies
• Receive professional, quality service
• Have your concerns addressed promptly
• Request clarification on any policy or service
• Reschedule appointments according to our policy
• Receive documentation of services provided

8.2 Your Responsibilities

As a customer, you are responsible for:

• Reading and understanding our policies before making a purchase
• Providing accurate information
• Attending scheduled appointments or providing proper notice
• Paying for services in full and on time
• Following our cancellation and rescheduling procedures
• Attempting informal resolution before initiating disputes

9. Contact Information for Disputes and Questions

For any questions about this Refund & Dispute Policy, or to initiate a dispute resolution process, please contact us:

For Dispute Resolution: Send detailed written notice via email to info@scudokeytracksolutions.com with "DISPUTE RESOLUTION" in the subject line.

10. Policy Updates and Changes

We reserve the right to update or modify this Refund & Dispute Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Material changes to this policy will not apply retroactively to purchases made before the change.

Last Updated: January 2024