1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "Customer," "you," or "your") and SCUDO KEY TRACK SOLUTIONS ("Company," "we," "us," or "our") governing your access to and use of our services, including but not limited to consultation services, lock and key services, GPS installation, configuration, maintenance, and any related products or services.

By accessing our website, booking a consultation, purchasing services, or engaging with our company in any capacity, you expressly agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Services Provided

SCUDO KEY TRACK SOLUTIONS provides the following core services:

2.1 Consultation Services

Professional security consultation services including comprehensive on-site security evaluations, GPS tracking assessments, and customized security recommendations. Standard consultation fee is $200 for a one-hour session.

2.2 Lock & Key Services

Complete lock and key solutions including key cutting and duplication, rekeying existing locks, installation and repair of mechanical or electronic lock systems, master key systems, and emergency lockout services.

2.3 GPS Installation, Configuration & Maintenance

Specialized GPS tracking system services including installation (mounting and integrating GPS hardware), configuration (setting up tracking units and software), and maintenance & repair (troubleshooting, servicing, and upgrading GPS systems).

3. Payment Terms

3.1 Payment Methods

We accept payment via credit card, debit card, and other electronic payment methods processed through Stripe or other approved payment processors. All payments must be made in U.S. Dollars (USD).

3.2 Payment Due

Payment is due at the time of booking for consultation services. For other services, payment terms will be specified in the service agreement or invoice. Work begins upon receipt of payment.

3.3 Payment Plans

If payment plans are offered for specific services, all payments must be made on time according to the agreed schedule. Missed payments may result in suspension of service until the full balance is paid. Payment plans do not alter the non-refundable nature of our services.

3.4 Late Payments

Late payments may be subject to additional fees and may result in suspension or termination of services. We reserve the right to pursue collection of outstanding balances through legal means if necessary.

4. All Sales Final - No Refunds Policy

4.1 No Refunds Under Any Circumstances

By purchasing services, consultations, or digital products from SCUDO KEY TRACK SOLUTIONS, you acknowledge and agree that no refunds will be issued under any circumstances, including but not limited to:

• Deciding not to proceed after purchase
• Failure to provide required information or documentation
• Financial hardship or change of mind
• Belief that services have not yet begun (work begins upon receipt of payment)
• Dissatisfaction with consultation recommendations
• Change in business needs or priorities
• Technical difficulties on the client's end
• Inability to attend scheduled appointments
• Force majeure events or circumstances beyond our control

4.2 Work Begins Upon Payment

You acknowledge and agree that work begins immediately upon receipt of payment. This includes but is not limited to scheduling resources, allocating technician time, preparing materials, conducting research, and administrative processing. Therefore, no refunds will be issued even if you believe services have not yet commenced.

4.3 Consultation Services

Consultation fees are non-refundable once payment is processed. This applies regardless of whether the consultation has taken place, as resources are allocated and scheduled upon booking.

5. Cancellation and Rescheduling Policy

5.1 Consultation Appointments

All consultation bookings are final. However, we understand that circumstances may change:

• One Free Reschedule: Clients may request one reschedule at no additional charge with at least 24 hours' notice
• Reschedule Requests: Must be emailed to info@scudokeytracksolutions.com with your full name and phone number
• Less Than 24 Hours: Cancellations or reschedule requests with less than 24 hours' notice are non-refundable and require a new booking at the standard rate
• Missed Appointments: No-shows or missed appointments are considered forfeited with no refund

5.2 Service Appointments

For lock & key services and GPS installation appointments, similar policies apply. Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows may result in forfeiture of deposits or full payment.

5.3 Company-Initiated Cancellations

In the rare event that we must cancel or reschedule an appointment, we will provide as much notice as possible and work with you to find an alternative time. If we cannot accommodate a rescheduled appointment, a refund may be issued at our sole discretion.

6. Client Responsibilities

6.1 Information Provision

Clients must complete all required forms and provide necessary information promptly and accurately. Delays or missed deadlines caused by the client do not qualify for refunds or rescheduling beyond the stated policy.

6.2 Access and Cooperation

For on-site services, clients must provide reasonable access to the property or equipment and cooperate with our technicians. Failure to provide access may result in appointment cancellation without refund.

6.3 Accurate Information

Clients are responsible for providing accurate information about their security needs, property conditions, and any relevant circumstances that may affect service delivery.

6.4 Compliance with Recommendations

While we provide expert recommendations, clients are ultimately responsible for implementing security measures and maintaining installed systems according to manufacturer guidelines and our instructions.

7. Service Delivery and Warranties

7.1 Service Standards

We strive to provide high-quality services performed by certified professionals. However, we do not guarantee specific outcomes or results from consultation recommendations or security implementations.

7.2 Product Warranties

Physical products (locks, GPS devices, etc.) may be covered by manufacturer warranties. We will assist with warranty claims but are not responsible for manufacturer defects or warranty fulfillment.

7.3 Service Warranty

We warrant that our installation and configuration services will be performed in a professional and workmanlike manner. Any defects in our workmanship will be corrected at no additional charge if reported within 30 days of service completion.

7.4 Limitation of Warranty

Our warranty does not cover damage caused by misuse, unauthorized modifications, normal wear and tear, or circumstances beyond our control. The warranty is limited to correction of defects and does not include refunds.

8. Limitation of Liability

8.1 Maximum Liability

To the maximum extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

8.2 Consequential Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

8.3 Security Limitations

While we provide professional security solutions, we cannot guarantee absolute security or prevention of all unauthorized access, theft, or security breaches. Clients acknowledge that no security system is completely foolproof.

9. Intellectual Property

All content, materials, recommendations, reports, and documentation provided by SCUDO KEY TRACK SOLUTIONS remain our intellectual property. Clients receive a limited, non-exclusive license to use such materials for their intended purpose only.

Clients may not reproduce, distribute, modify, or create derivative works from our materials without express written permission.

10. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy. By using our services, you consent to such collection and processing. We implement reasonable security measures to protect client information but cannot guarantee absolute security of data transmission or storage.

For complete details on how we handle your information, please review our Privacy Policy.

11. Dispute Resolution

11.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations.

11.2 Mediation

If informal resolution is unsuccessful, the parties agree to attempt mediation before pursuing other legal remedies. Mediation costs shall be shared equally between the parties.

11.3 Arbitration

Any disputes that cannot be resolved through negotiation or mediation shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Fulton County, Georgia.

11.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Fulton County, Georgia, and the parties hereby consent to personal jurisdiction and venue therein.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

Material changes to the refund policy or payment terms will not apply retroactively to services already purchased.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

15. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and SCUDO KEY TRACK SOLUTIONS regarding our services and supersede all prior agreements and understandings, whether written or oral.

16. Contact Information

If you have any questions about these Terms of Service, please contact us: