1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book a consultation or service
• Fill out a contact form
• Subscribe to our newsletter or communications
• Make a purchase or payment
• Communicate with us via phone, email, or other channels

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, job title)
• Property information (address, access details)
• Payment information (credit card details, billing address)
• Security needs and preferences
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Date and time of visit

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Delivery

• Processing and fulfilling service requests and bookings
• Scheduling consultations and appointments
• Providing lock, key, and GPS tracking services
• Delivering consultation reports and recommendations
• Communicating about your services and appointments

2.2 Payment Processing

• Processing payments and transactions
• Preventing fraud and unauthorized transactions
• Maintaining financial records
• Issuing invoices and receipts

2.3 Customer Support

• Responding to inquiries and support requests
• Resolving issues and complaints
• Providing follow-up support
• Improving customer service quality

2.4 Business Operations

• Maintaining and improving our website and services
• Analyzing usage patterns and trends
• Conducting research and development
• Managing our business operations

2.5 Marketing and Communications

• Sending promotional materials and special offers (with your consent)
• Providing updates about our services
• Conducting surveys and gathering feedback
• Personalizing your experience

2.6 Legal and Compliance

• Complying with legal obligations
• Enforcing our terms and policies
• Protecting our rights and property
• Preventing fraud and abuse

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Stripe and other payment processing services
• Email Services: Email marketing and communication platforms
• Analytics Providers: Website analytics and tracking services
• Cloud Storage: Data storage and backup services
• IT Services: Website hosting and technical support

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and how it affects your information.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Law enforcement inquiries
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

4.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Secure data storage and backup systems

4.2 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

4.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and how it is used
• Legal, regulatory, or contractual obligations
• Business operational needs
• Dispute resolution and enforcement of agreements

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request a copy of your personal information

6.2 Deletion

You may request deletion of your personal information, subject to certain exceptions such as:

• Legal obligations to retain information
• Ongoing business relationships
• Dispute resolution needs
• Fraud prevention and security purposes

6.3 Marketing Communications

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at info@scudokeytracksolutions.com
• Updating your communication preferences

Note that you cannot opt out of transactional communications related to your services (appointment confirmations, invoices, etc.).

6.4 Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies
• Receive notifications when cookies are set

6.5 Do Not Track

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to Do Not Track signals, and our website does not respond to such signals.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately at info@scudokeytracksolutions.com.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy applies only to information collected by SCUDO KEY TRACK SOLUTIONS.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

You have the right to request information about:

• Categories of personal information we collect
• Sources from which we collect information
• Purposes for collecting and using information
• Categories of third parties with whom we share information
• Specific pieces of personal information we hold about you

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

9.3 Right to Opt-Out

You have the right to opt out of the sale of your personal information. We do not sell personal information.

9.4 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

9.5 Exercising Your Rights

To exercise your CCPA rights, contact us at info@scudokeytracksolutions.com or call (404) 779-0591. We will verify your identity before processing your request.

10. International Users

Our services are based in the United States and are intended for users in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 5-10 business days.