1. Policy Overview

This Cancellation & Rescheduling Policy applies to all services provided by SCUDO KEY TRACK SOLUTIONS, including:

• Consultation Services ($200 per hour)
• Lock & Key Services
• GPS Installation, Configuration & Maintenance
• All other scheduled appointments and services

2. Consultation Services - Cancellation & Rescheduling

2.1 Standard Consultation Policy

For consultation services ($200 per hour):

2.2 One Reschedule Limit

You are entitled to one free reschedule only with proper notice. If you need to reschedule a second time:

• Additional rescheduling may be subject to fees
• Availability is not guaranteed
• We reserve the right to require a new booking
• Original payment remains non-refundable

3. Lock & Key Services - Cancellation & Rescheduling

3.1 Scheduled Appointments

For lock and key service appointments:

3.2 Emergency Services

For emergency lockout services:

• Cancellation must occur before technician is dispatched
• If technician is en route, full service fee applies
• No refunds for emergency service calls

4. GPS Installation, Configuration & Maintenance - Cancellation & Rescheduling

4.1 Installation Appointments

For GPS installation services:

4.2 Configuration and Maintenance

For GPS configuration and maintenance appointments:

• 24 hours' notice required for rescheduling
• Less than 24 hours may incur fees
• Ongoing maintenance contracts have separate terms

5. How to Cancel or Reschedule

5.1 Required Steps

To cancel or reschedule any appointment:

1. Contact Us Immediately: As soon as you know you need to cancel/reschedule
2. Use Email (Preferred): Send email to info@scudokeytracksolutions.com
3. Or Call: (404) 779-0591 during business hours
4. Provide Details: Include all required information (see below)
5. Wait for Confirmation: We will confirm receipt and new arrangements

5.2 Required Information

Your cancellation/reschedule request must include:

• Your full name
• Phone number
• Email address
• Original appointment date and time
• Service type (consultation, lock & key, GPS, etc.)
• Reason for cancellation/reschedule (optional but helpful)
• Preferred new date/time (if rescheduling)

5.3 Email Template

To: info@scudokeytracksolutions.com
Subject: RESCHEDULE REQUEST - John Smith

Full Name: John Smith
Phone: (404) 555-1234
Email: john.smith@email.com
Original Appointment: January 15, 2024 at 2:00 PM
Service Type: Consultation
Reason: Unexpected business meeting

Preferred New Dates/Times:
1. January 18, 2024 at 2:00 PM
2. January 19, 2024 at 10:00 AM
3. January 22, 2024 at 3:00 PM

Thank you,
John Smith
                

5.4 Response Time

We will respond to cancellation/reschedule requests:

• Email Requests: Within 4-6 business hours
• Phone Requests: Immediate confirmation during business hours
• After Hours: Next business day

6. Special Circumstances

6.1 Weather and Natural Disasters

In the event of severe weather or natural disasters:

• We will contact you if we need to reschedule
• You may reschedule without penalty if conditions are unsafe
• Determination of "unsafe conditions" is at our discretion
• No refunds; rescheduling only

6.2 Medical Emergencies

For documented medical emergencies:

• Contact us as soon as possible
• Provide documentation if requested
• We will work with you to reschedule
• Standard policies may be waived at our discretion
• No refunds; rescheduling only

6.3 Company-Initiated Cancellations

If we must cancel your appointment:

• We will provide as much notice as possible
• We will offer to reschedule at your convenience
• Priority scheduling for rescheduled appointments
• If rescheduling is not possible, refund may be issued at our discretion

7. Late Arrivals

7.1 Client Late Arrivals

If you arrive late to your appointment:

• Up to 15 Minutes: Service will proceed but may be shortened
• 15-30 Minutes: Service significantly shortened; no refund or credit
• 30+ Minutes: May be considered a no-show; full fee forfeited
• Consultation Services: Consultation ends at originally scheduled time regardless of late arrival

7.2 Technician Late Arrivals

If our technician is delayed:

• We will notify you as soon as possible
• We will provide estimated new arrival time
• You may choose to wait or reschedule
• For consultations, we will extend time to ensure full hour

8. Repeat Cancellations and No-Shows

8.1 Pattern of Cancellations

If you have a pattern of cancellations or no-shows:

• We reserve the right to require full payment in advance
• We may require non-refundable deposits for future bookings
• We may decline to schedule future appointments
• Additional fees may apply

8.2 Multiple No-Shows

After two no-shows:

• Future bookings may be declined
• Higher deposits may be required
• We reserve the right to refuse service

9. Important Refund Policy Reminder

10. Contact Information

For cancellations, rescheduling, or questions about this policy:

For Urgent Cancellations: Call (404) 779-0591 during business hours for immediate assistance.

11. Quick Reference Guide